Shipping policy

Shipping Policy

Last updated: October 6, 2026

At Maison Ivy, we ship products to customers around the world. Because our products may be fulfilled by international suppliers and shipped from different locations, delivery times and shipping methods can vary depending on the destination and product.

1. Order Processing

Orders are generally processed within 1–5 business days after payment has been successfully received.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

During holidays, promotional periods, or periods of unusually high order volume, processing may take longer.

2. International Delivery Times

Estimated delivery times depend on your location, supplier, shipping method, customs processing, and the carrier.

Typical delivery estimates are:

Destination	Estimated Delivery
United States	7–20 business days
Canada	8–25 business days
United Kingdom	7–20 business days
Europe	7–25 business days
Australia & New Zealand	10–30 business days
Other international destinations	10–35 business days

These are estimates only and are not guaranteed delivery dates.

Some orders may arrive sooner or later depending on circumstances outside our control.

3. Shipping Costs

Available shipping methods and costs are calculated at checkout based on your delivery address, products ordered, and available shipping options.

From time to time, we may offer free shipping or promotional shipping rates.

4. Tracking Information

When tracking is available, a tracking number will be provided after your order has been shipped.

Please allow 2–7 business days for tracking information to become active or update after shipment.

Some economy or postal shipping methods may provide limited tracking information.

5. Split Shipments

If your order contains multiple products, your items may be shipped separately.

This can happen because products may be fulfilled by different suppliers or shipped from different warehouses.

You may therefore receive multiple packages for a single order.

6. Customs, Duties & Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country.

Unless explicitly stated otherwise at checkout, any customs duties, import taxes, VAT, or other charges imposed by the destination country are the customer's responsibility.

Customs policies vary between countries, and we cannot control or predict the amount of any applicable fees.

7. Shipping Delays

Although we work with shipping providers to deliver orders as quickly as possible, delays can occur.

Possible causes include:

Customs inspections or clearance
Weather conditions
Carrier delays
Public holidays
High shipping volumes
Incorrect or incomplete addresses
Transportation disruptions
Other circumstances outside our control

We are not responsible for delays caused by events or circumstances outside our reasonable control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

Please carefully check your name, address, postal code, phone number, and other delivery information before completing your purchase.

If an order is returned because of an incorrect or incomplete address, additional shipping costs may apply if the order needs to be reshipped.

9. Lost, Stolen, or Damaged Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local delivery carrier.

For packages that appear to be lost or damaged during transit, contact us at maisonivystore@gmail.com as soon as possible.

We will work with the relevant shipping carrier or fulfillment partner to investigate the issue and determine the appropriate solution.

10. Delivery Restrictions

Some products may not be available for delivery to certain countries or regions because of supplier, carrier, customs, or legal restrictions.

If we are unable to ship your order to your destination, we will contact you and provide an appropriate solution.

11. Order Changes & Cancellations

Because orders may be sent to our fulfillment partners shortly after purchase, we cannot guarantee that cancellation or address-change requests can be accommodated after an order has entered processing.

If you need to change or cancel an order, contact us as soon as possible at maisonivystore@gmail.com.